Refund policy
Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
If you are not satisfied or feel that you haven't achieved the results you expected within this period, you can request a return for a full refund. To do this, you must email us at contact@novorito.com within 7 days of the date of delivery and provide an explanation of the situation. We'll review your request and respond appropriately.
Order Cancellation Policy
Order cancellations are permitted within 48 hours of placing your order. If you wish to cancel your order, please contact us at contact@novorito.com within this time frame. After 48 hours, cancellations will not be accepted, and customers should refer to our return policy for further guidance.
After 7 days from the date of delivery, all purchases are considered final and are neither refundable nor returnable.
Return Process
To start a return, please contact us at contact@novorito.com. Items sent back to us without first requesting a return will not be accepted.
Email Support: contact@novorito.com
In the event of a return (if applicable), we will refund all payments received from the consumer, excluding the costs of delivering the goods, without delay and no later than 10 business days from the day on which we receive the return package. Once your return is received and inspected, we will send you an email to notify you of its receipt and the approval or rejection of your refund.
Refunds will be processed using the same payment methods as the original transaction unless the consumer agrees to a different solution. No fees will be charged in connection with this refund.
Consumer Complaint - Faulty Product
If the goods purchased from us turn out to be defective, you have the right to make a claim.
Regarding the defect, you can demand:
- Replacing the item with one that is free of defects,
- Removing the defect,
- A price reduction.
Your complaint will be considered (responded to) within 30 days from the date we receive your complaint notification.
Please do not send your purchase back to us before emailing us regarding your complaint notification at contact@novorito.com.
To ensure the quick processing of your return, please confirm the return facility address with our customer service at contact@novorito.com. After that, please send the package via courier and provide us with the tracking number.
Email Support: contact@novorito.com